Wednesday, May 18, 2016
Unauthorized Account Access Sanctioned by Verizon
Have you ever dialed a cell phone carrier's Customer Service division? You call in, punch in your pass code, provide your secret answer, and if you get a real person, they want to know who they are talking with. They ask for permission to access the account, and then they confirm that they can talk to you because you are listed on the account.
That's how it should work.
Earlier this evening Customer Service at Verizon Wireless confirmed by date and name, that they have have been talking to someone, who's not on the account, is not authorized to operate on the account, and who has authorized changes to the account.
It's taken 7 months to locate it and 4 hours on the phones in the past two days alone.
Who needs a better network as explained by colorful balls when Verizon Wireless sanctions unauthorized access to account.
#verizonwireless #verizon #admissionswithoutcorrections