Saturday, January 14, 2017

Nuisance Calls Are Not a Customer Inconvenience Claims Verizon





  Day 10, and Verizon Wireless still can't get it's own Customer Service alibi straight.

  The story so far. One telephone number has been nuisance calling my personal cell phone.  I contact Verizon Wireless,  they can't block it from their end - it has to be done through my on line account. Completed.

  The nuisance calls keep coming.

  Telephone Tech Support, they block the number - the calls keep coming.

  Telephone a Tech Coach who claims the block is not present - despite hard evidence on my end. They go to block the telephone number from their end, and the number now "mysteriously" appears as a blocked number that they can't explain - but the calls keep coming.

  Today I telephone Customer Service - who confirm that no block exists, but upon further review, report that the block is on all telephone numbers - except the phone receiving all the calls. I'm calling them out - incompetent, deceitful, and failure to provide the service requested.

  "You haven't been inconvenienced in any way by the nuisance caller," the Customer Service agent claims.

  Ten days, eight calls and eleven hours on the phone to Verizon, broken sleep, and the inability of a cell phone company to fulfill their service agreement apparently is not enough for Verizon Wireless to be considered an inconvenience for their customers.

  Can you hear me now moving to @Sprint.