Sunday, January 8, 2017

Verizon Wireless Bait and Switch





  There are entities, who believe that they are so far above reproach, that they do not have to supply the level of service that they bill for. The worst offenders are cell phone carriers,  and Verizon Wireless heads that list.

  I have been receiving nuisance calls from one telephone number.  Incoming calls at 11:30pm at night, 4:30am in the morning, 6:10am on Sunday morning. Inconvenient times. I know my cell phone carrier has been charging for the past 12 years for a block application - I'll call customer service and ask them to activate it.

  "I'm sorry, Verizon Wireless can't activate call blocking without changing your plan." (Which invokes a higher monthly cost.)

  Verizon Wireless Customer Service is unable to commence a call blocking service that I have already been paying for, without charging me a higher rate? (Sounds like extortion.)

  Customer Service reports that they cannot activate the service, but, I can use the on line web page to access my account and start the call blocking service.

  Later that day, I access the on line web page, log into my account and block the incoming call across all cell phone lines.

  Want to guess who calls me the next day at 9.55pm? My blocked caller. I call Verizon Wireless and sit on hold for an hour without an answer before calling it a night. The next morning, my nuisance caller is at at it again at 06:05am and I phone my cell phone carrier straight away.

  "We can't explain why your block caller is able to get through - let me put your through to Technical Support Tier II."

  "You don't have any blocked numbers," Tier II claims. I call them out and print out a copy of the on line account not only showing the blocked cell phone number,  but the expiration date.

  "Oh, well...we can't explain why your blocked caller is getting through."

  That's what I thought. Verizon Wireless can't supply the services that they have been charging me for. Why, am I still paying them?

  Can you hear that?