The Verizon Wireless Fraud Game

Got a bill today charging me for the fraudulent change of my account by a Verizon Wireless employee. Verizon Wireless charged me for a change they made without authorization.

Time to rectify their error - 22 hours and it's still not corrected.

Verizon Fraud Game - change your account, because it will take more of your time to correct than it does to just pay it,

Nuisance Calls Are Not a Customer Inconvenience Claims Verizon

  Day 10, and Verizon Wireless still can't get it's own Customer Service alibi straight.

  The story so far. One telephone number has been nuisance calling my personal cell phone.  I contact Verizon Wireless,  they can't block it from their end - it has to be done through my on line account. Completed.

  The nuisance calls keep coming.

  Telephone Tech Support, they block the number - the calls keep coming.

  Telephone a Tech Coach who claims the block is not present - despite hard evidence on my end. They go to block the telephone number from their end, and the number now "mysteriously" appears as a blocked number that they can't explain - but the calls keep coming.

  Today I telephone Customer Service - who confirm that no block exists, but upon further review, report that the block is on all telephone numbers - except the phone receiving all the calls. I'm calling them out - incompetent, deceitful, and failure to provide the service requested.

  "You haven't been inconvenienced in any way by the nuisance caller," the Customer Service agent claims.

  Ten days, eight calls and eleven hours on the phone to Verizon, broken sleep, and the inability of a cell phone company to fulfill their service agreement apparently is not enough for Verizon Wireless to be considered an inconvenience for their customers.

  Can you hear me now moving to @Sprint.

Verizon Wireless Bait and Switch

  There are entities, who believe that they are so far above reproach, that they do not have to supply the level of service that they bill for. The worst offenders are cell phone carriers,  and Verizon Wireless heads that list.

  I have been receiving nuisance calls from one telephone number.  Incoming calls at 11:30pm at night, 4:30am in the morning, 6:10am on Sunday morning. Inconvenient times. I know my cell phone carrier has been charging for the past 12 years for a block application - I'll call customer service and ask them to activate it.

  "I'm sorry, Verizon Wireless can't activate call blocking without changing your plan." (Which invokes a higher monthly cost.)

  Verizon Wireless Customer Service is unable to commence a call blocking service that I have already been paying for, without charging me a higher rate? (Sounds like extortion.)

  Customer Service reports that they cannot activate the service, but, I can use the on line web page to access my account and start the call blocking service.

  Later that day, I access the on line web page, log into my account and block the incoming call across all cell phone lines.

  Want to guess who calls me the next day at 9.55pm? My blocked caller. I call Verizon Wireless and sit on hold for an hour without an answer before calling it a night. The next morning, my nuisance caller is at at it again at 06:05am and I phone my cell phone carrier straight away.

  "We can't explain why your block caller is able to get through - let me put your through to Technical Support Tier II."

  "You don't have any blocked numbers," Tier II claims. I call them out and print out a copy of the on line account not only showing the blocked cell phone number,  but the expiration date.

  "Oh, well...we can't explain why your blocked caller is getting through."

  That's what I thought. Verizon Wireless can't supply the services that they have been charging me for. Why, am I still paying them?

  Can you hear that? 

Unauthorized Account Access Sanctioned by Verizon

Have you ever dialed a cell phone carrier's Customer Service division? You call in, punch in your pass code, provide your secret answer, and if you get a real person, they want to know who they are talking with. They ask for permission to access the account, and then they confirm that they can talk to you because you are listed on the account.

That's how it should work.

Earlier this evening Customer Service at Verizon Wireless confirmed by date and name, that they have have been talking to someone, who's not on the account, is not authorized to operate on the account, and who has authorized changes to the account.

It's taken 7 months to locate it and 4 hours on the phones in the past two days alone.

Who needs a better network as explained by colorful balls when Verizon Wireless sanctions unauthorized access to account.

#verizonwireless #verizon #admissionswithoutcorrections